Emergencies

An emergency exists when danger is present or property damage has occurred or is about to occur. In many cases, what a tenant considers an emergency is not truly an emergency.

To report an emergency only, such as a fire to premises, major water intrusion, major electrical issues, please contact 911 or your utility provider. All other non-emergency requests need to be submitted in writing online through your tenant portal at www.proflmanagement.com. On the Tenant drop down tab, click on Maintenance Request and then fill out and submit the necessary form. Please remember to explain your problem in detail to avoid a delay in your request and always include phone numbers and an email address when submitting your request.

If there is a major water leak, immediately turn off the water supply to the premises and contact your water provider. If your water is on a well, shutting the pump breakers off will stop the flow of water.

If there is a gas (natural, propane, etc) leak, immediately turn off the gas supply valve and contact the gas company that provides service to your location.

See Emergency/Disaster Procedures on page 20 of your Tenant Handbook for additional procedures.